Privacy Policy

1. Introduction

Chargely ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web service (collectively, the "Service").

2. Information We Collect

Personal Information You Provide

• Account information: email address, name, and password when you create an account
• Vehicle information: make, model, year, and specifications of your electric vehicles
• Charging data: charging session logs including date, location, energy consumed, cost, and efficiency metrics
• Maintenance records: service history and maintenance logs for your vehicles
• Fuel records: fuel purchase logs if you have hybrid vehicles

Automatically Collected Information

• Device information: device type, operating system version
• Usage data: features used, session duration, app performance
• Location data: only when you choose to save charging locations (with your explicit permission)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Calculate and display charging efficiency, costs, and analytics
• Track your vehicle maintenance history and send optional reminders
• Respond to your requests and provide customer support
• Send important updates about the Service
• Detect and prevent fraud or abuse

4. Data Storage

Your data is stored securely using industry-standard encryption. We use Supabase for authentication and PostgreSQL databases hosted on secure cloud infrastructure. Your data is not sold to third parties.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With your consent or at your direction
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• With service providers who assist in operating our Service (under strict confidentiality agreements)

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt out of non-essential communications

To exercise these rights, please contact us at the email provided below.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@chargely.net